“Small enough to care about you; Big enough to get the job done”!
We understand that in today’s environment, privacy is no longer something we can simple just respect but we must protect. Regardless of who’s information we follow all privacy laws including, but not limited to, Consumer Protection Act, GBL and Red Flag.
Because of these laws, recovery work has become more complex than ever before. Nevertheless, our staff, which includes professional ex-Law enforcement personal, ex bail enforcement agents and experienced repo investigators utilize the latest repo investigative techniques, state of the art communications technology, and equipment. These resources, along with our vast networks, allow us to locate and retrieve your collateral quickly.
Your collateral is as important to us as it is to you. So once a unit is recovered we will complete a Condition Report and photo document the condition of the unit. These reports will be sent to you via email or fax.
Many times, we recover collateral with ‘stuff’ inside. This is referred to as the customer property. Anything that is NOT attached to the unit is inventoried and kept in a secured area until the customer can come pick it up. If the customer is not able to redeem the property found in the unit, we can ship it to them C.O.D.
Voluntary repossession. We will discreetly call your customer and set up a time and place (sometimes this is at a different location than the home address) to pick up the unit. We will not force a voluntary recovery! If the customer does not want to surrender the unit, you will be notified as soon as possible.
Should your collateral be located out our service area, we will assign the account for repossession to licensed, bonded and insured repossession agency, using Time Financial Adjusters on a national basis. If you have your own list of agents, we'll coordinate the entire process using one of your pre-approved agents or if you prefer to coordinate the repossession process yourself, we will work with your analyst or agent and them in touch with a certified recovery specialist.
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We believe your customer should have paid you as agreed and now should be allowed to recovery the very security your customer promised to return when they took out the loan.
Payment plans are offered by you. We do not work as a collection agency and therefore do not ask nor discuss payments, payment options or what it will take to keep this from happening. Our thoughts are that they have had time to make those payments, now is the time to return the collateral.
You rest knowing that our agents do not and will not discuss "what it will take to get my car back".
Once the car is ‘on lot’, the customer, although required by law, may not give up their set of keys. We have the equipment to make keys to just about anything we recover. Some units require that they are taken to the dealership to have the keys made, we can provide a tow service to get the car there and a drive away service to get the unit back.
Many people are not sure as to how to sell their collateral. And we don’t blame you, you don’t have time to be a banker and a car sells-person. We work with all the auctions in the area and are a part of a network of both online and ‘stick and brick’ auctions. We can get bids, run the unit through the auction or refer you to the closest auction for your unit.
We provide customer location services, commonly referred to as skip tracing. This service can be done in conjunction with a repossession order or by itself. With a repossession order, the service itself is ‘in addition’ to the recovery and carries with it a fee structure you must approve first. Should you elect to have us find the unit, we will. Once found and recovered, there will be just one invoice to pay.